Customer Service.

SHIPPING

Redbeard Brand ships all domestic and international orders via the USPS.  Most orders are shipped out from our facility within 2 business days from the time of the order. We will not be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery. If you receive a damaged or incorrect shipment, please contact us as soon as possible to reslolve the issue. For damages/defect, we will require photo documentation to process claims.

The customer assumes responsibility for any additional charges on rejected packages. Redbeard Brand is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.

We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding. 

*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Redbeard Brand will not be held responsible for any lost or stolen packages. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Domestic Orders: Most orders are shipped out from our facility within 2 business days from the time of the order. Once an order has left our facility, it usually takes between 3-7 days for First Class Mail and 1-3 days via Priority Mail for an order to be delivered to an address within the continental United States.

International Orders: The transit time for international shipments varies based on the point of export and the destination country or region. Allow for international deliveries to take between 9-24 days. Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. Redbeard Brand is not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your recipient's local post office. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.
 

CAN I EXPEDITE MY ORDER?

All orders are generally fulfilled and shipped within 2 business days from the time of order. If you'd like to expedite your order, please email us at hello@redbeardbrand.com for expedited shipping estimates.

HOW DO I KNOW IF MY ORDER HAS SHIPPED?

When we ship your order, we will send you a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation. Tracking numbers will take up to 24 hours to populate in the USPS computer system, so if the link is not yet active when you receive our email, please allow 24-48 hours for the system to update.

*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Otter Wax will not be held responsible for any delay in shipping times. All delivery times are estimates, and may be either longer or shorter than indicated. 

WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?

If you need to change your order or your shipping information, please email us immediately at hello@redbeardbrand.com so we can update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best. Please note, our system does not display updated shipping information in shipping-confirmation emails.

 

PRIVACY POLICY

We appreciate you visiting www.redbeardbrand.com. The privacy policy below will detail the information we collect about you, how we often use this information as well as the privacy and security of the 3rd party sites that are affiliated with Redbeard Brand. By visiting, using, and/or purchasing from the website, you as a customer, accept these terms and practices described in the Privacy Policy.

The website collects various forms of information from our customers for the purposes of communicating about our products, offerings, and/or promotions. This collected information may be your name, e-mail address, mailing address, billing information, payment information (credit card numbers, PayPal account info, banking accounts). The website may use this information to verify accounts created through the website, to process and fulfill customer initiated orders, and to offer promotional and product information through e-mail marketing.

Redbeard Brand will never rent or sell your e-mail address nor will we share information regarding your billing information with third parties except for the purpose of processing your order payment and as required by law.

This website is built using Shopify and follows the terms and conditions within their specific Privacy Policy. Shopify offers additional security as well as maintains their individual disclosure. To view their full Privacy Policy please click here.

If you have questions regarding our privacy standards, please email hello@redbeardbrand.com.